Privacy Policy

Introduction

OLGA RI ALIMENTOS LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you order our prepared food products for home delivery.

By placing an order with us, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and delivery address.
• Order Information: Food orders, dietary preferences, special requests, and order history.
• Delivery Information: Delivery addresses, delivery instructions, and preferred delivery times.
• Payment Information: Payment method and transaction records (processed through secure payment providers).
• Health Information: Food allergies and dietary restrictions you choose to share with us.

Food Safety & Allergen Information

As a prepared food provider, your health and safety are our top priority. We collect information about food allergies and dietary restrictions solely to ensure we prepare and deliver meals that are safe for you. This information is handled with utmost care and is only used for food preparation purposes. Please always inform us of any allergies or dietary requirements when placing your order.

How We Use Your Information

We use the collected information for the following purposes:

• To prepare and customize your food orders
• To deliver meals to your specified address
• To accommodate dietary restrictions and allergies
• To process payments and maintain transaction records
• To communicate about your orders, delivery status, and menu updates
• To improve our menu and services based on preferences
• To comply with food safety regulations and health requirements
• To handle any food safety concerns or recalls

Food Quality & Safety Standards

We adhere to all Brazilian food safety regulations (ANVISA) and maintain strict hygiene standards in our food preparation processes. In the event of any food safety concern, we may need to contact you using the information you provided. We maintain records of ingredients and preparation processes as required by health regulations.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed securely through trusted payment providers and is not stored on our systems. Your dietary and allergy information is kept confidential and only accessible to our food preparation team.

Data Retention

We retain your order and contact information for the periods required by Brazilian tax and food safety regulations. Order history may be maintained to improve your experience and handle any quality concerns. You may request deletion of optional data (such as marketing preferences) at any time.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With delivery personnel for order fulfillment
• With payment processors for secure transaction handling
• With health authorities in case of food safety investigations
• To comply with legal obligations or court orders
• To protect the health and safety of our customers

Delivery Services

Your delivery address and contact information are shared with delivery personnel solely for the purpose of delivering your order. We ensure that delivery personnel handle your information confidentially and only for delivery purposes.

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for optional data processing (such as marketing)
• Object to the processing of your personal data
• Request information about your allergy and dietary records
• File a complaint with the National Data Protection Authority (ANPD)

Marketing Communications

With your consent, we may send you information about our menu updates, special promotions, or seasonal offerings. You can opt-out of marketing communications at any time by contacting us or following the unsubscribe instructions in our messages. Opting out of marketing will not affect your ability to place orders or receive order-related communications.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify customers of significant changes and update the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, have concerns about food safety, or need to report allergies or dietary requirements, please contact us: